Support
Frequently Asked Questions
Everything you need to know before placing your order.
Products
Are RCDbio products approved for human consumption?
No. All RCDbio products are strictly intended for laboratory and research purposes only. They are not approved by the FDA for human consumption, injection, or therapeutic application.
What types of compounds do you offer?
RCDbio supplies research-grade peptides and compounds including GH secretagogues, longevity peptides, metabolic peptides, nasal spray formulations, and small-molecule research compounds — available as lyophilized powder, liquid, tablet, and nasal spray for laboratory research use.
Do you provide Certificates of Analysis?
Yes. Every batch undergoes independent third-party testing (GC-MS, HPLC, NMR, ICP-MS, and more). COAs from ISO 17025 accredited laboratories are available for all compounds, with full batch and lot traceability.
How do I store research compounds?
Store in a cool, dry location away from heat and direct light, following standard laboratory guidelines. Specific storage conditions (e.g. 2–8°C, keep sealed) are noted on each product's COA.
Orders & Payments
What payment methods do you accept?
We accept Cryptocurrency, Venmo, and Zelle. All transactions are protected with 256-bit SSL encryption and PCI-compliant processing.
Do you offer bulk discounts?
Yes. Bulk order pricing is available on selected compounds. Contact support@rcdbio.co for pricing.
Are my payments secure?
Yes. All transactions use 256-bit SSL encryption and PCI-compliant payment processing. Your financial data is never stored on our servers.
Shipping & Delivery
How long does shipping take?
Standard: 8–14 business days. Priority Mail USPS: 1–3 days. Priority Express Overnight USPS: 1–2 days. A tracking number is emailed once your order ships.
Do you ship internationally?
Yes — we ship across the USA and to select international countries. Availability and shipping conditions may vary by local regulations. Contact support@rcdbio.co to confirm your location.
What happens if my order is lost or damaged?
Shipping insurance must be added at checkout to be eligible for refunds or reshipments on lost or damaged packages. Without insurance, RCDbio cannot process these claims. Contact support@rcdbio.co with your order details.
Returns & Policies
What is your return policy?
Returns are not typically accepted. Cancellations can be requested before dispatch by contacting support@rcdbio.co. Damaged or incorrect items are resolved on a case-by-case basis.
How does RCDbio protect my privacy?
Personal information is protected with 256-bit SSL encryption. Email addresses, postal addresses, and phone numbers are never traded, rented, or sold to third parties.
Still have questions?
Contact Support